We have a generous 7-day return policy in place, which means that you have a full 7 days after receiving your item to request a return if you find it necessary. To be eligible for a return, your item must be in the exact same condition that you received it, which includes being unworn or unused, with all original tags still attached, and kept in its original packaging.

Additionally, you will need to provide the receipt or some form of proof of purchase to facilitate the return process smoothly and efficiently. We want to ensure that your experience is as hassle-free as possible, so please keep these guidelines in mind.

Discover the art of hassle-free online returns with easy steps. Streamline your process and ensure customer satisfaction.

To start a return, you can contact us at sales@canusa.cn
Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@canusa.cn

We kindly ask that you thoroughly inspect your order upon its arrival, and if you discover that any item is defective, damaged, or if you find that you have received something other than what you expected, please do not hesitate to contact us immediately. It is essential for us to be made aware of such issues as soon as possible, so that we can evaluate the situation and take the necessary steps to make it right for you.

Please note that certain types of items cannot be returned under any circumstances. This includes perishable goods such as food items, fresh flowers, or live plants that have a limited shelf life. Additionally, custom products that have been specially ordered or personalized just for you, as well as personal care goods like beauty products, are also non-returnable.

We regret to inform you that we cannot accept returns for hazardous materials, flammable liquids, or gases due to safety regulations. If you have any questions or concerns regarding the specifics of your item, please feel free to reach out to us for clarification. Moreover, we must inform you that returns cannot be accepted on sale items or gift cards, as these are final sale. Thank you for your understanding.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item..

Upon receipt and inspection of your return, we will notify you of the approval status for the refund. If approved, the refund will be processed back to your original payment method within 10 business days. Kindly note that your bank or credit card company may require additional time to complete the refund posting.

please contact us at sales@canusa.cn